One coordination layer.
Every patient workflow.
1stDay.ai is not a chatbot. It's an operational AI coordination platform — purpose-built for healthcare — that orchestrates every patient interaction from first contact through post-encounter follow-up.
Five layers. One coordinated system.
Built healthcare-native — HIPAA-compliant, SOC 2 path, multi-tenant, with audit-grade logging at every layer. Not a horizontal platform adapted for healthcare. Built for it from the ground up.
Analytics & Operational Intelligence
Real-time ops dashboards · ROI instrumentation · FTE savings
EHR & System Integrations
Epic · Cerner · athena · payer rules · HL7/FHIR/APIs
Healthcare Workflow Engine
Specialty-aware: scheduling · refills · prior auth · referrals
AI Orchestration Layer
Multi-agent routing · governance · human-in-the-loop · memory
Communication Layer
Voice · chat · SMS · portal · email — inbound & outbound
Analytics & Operational Intelligence
Know exactly what 1stDay is worth to your organization, updated in real time. Every call deflected, every admin hour recovered, every no-show prevented — surfaced in a dashboard your operations team can act on immediately.
One patient identity across every channel.
Whether a patient calls, texts, chats, or messages through the portal — 1stDay recognizes them, remembers context from every prior interaction, and routes to the right workflow automatically.
Voice AI
Handles inbound calls 24/7. Triage intent, verify identity, route to the right action — or escalate to staff with full context. No hold times. No dropped calls.
SMS & Outbound Messaging
Proactive patient outreach at scale — appointment reminders, recall campaigns, care gap notifications, and payment nudges sent when patients are most likely to respond.
Web Chat & AI Agent
An intelligent chat layer on your website and patient-facing surfaces — answering questions, booking appointments, and collecting pre-visit information without staff involvement.
Patient Portal
Automate the administrative side of portal interactions — forms, eligibility, pre-visit prep — so patients arrive ready and staff aren't chasing paperwork the morning of the appointment.
Six administrative workflows.
All running on one platform.
Today these run as six different tools with six vendor relationships and six data silos. With 1stDay, they run as one coordinated system — same platform, same patient identity, compounding ROI over time.
Patient Access & Communication
Voice, chat, SMS — inbound automation, after-hours coverage, and intelligent intent routing. Every patient interaction captured, categorized, and resolved.
60–80% call deflection · 24/7 accessScheduling & Intake
Self-service booking, real-time eligibility checks, digital pre-visit forms, and waitlist management — from the first touchpoint through the waiting room.
30%+ no-show reduction · faster fill ratesPrior Authorization
Automated prior auth submission, real-time status tracking, and denial follow-up workflows. The most automatable — and most wasteful — category in revenue cycle.
Attacking $25B+ in industry wasteReferrals & Care Coordination
Closed-loop referral management, transition follow-through, and post-acute outreach. Prevent the 20–40% of referrals that leak today from becoming lost revenue.
20–40% referral leakage recoveredRevenue Cycle & Billing
Statement questions, payment plan setup, denial follow-up, and financial assistance routing — automated conversations that recover patient A/R without staff time.
Up to 30% of patient A/R recoveredPatient Outreach & Recall
Gap-in-care campaigns, HRA outreach, chronic disease recall, and reactivation programs — automated and personalized at a scale no staffing model can match.
Higher capture vs. manual · fraction of FTE costOne patient call. The entire workflow handled.
From the moment a patient reaches out, 1stDay handles intent, action, escalation, documentation, and reporting — automatically.
Patient reaches out
Any channel — voice, SMS, chat, or portal — triggers the same AI layer. One patient identity across all touchpoints.
Voice · SMS · Chat · PortalAI triage
Intent recognition identifies what the patient needs: schedule, refill, referral, billing, or urgent clinical need.
Intent + identity + urgencyWorkflow execution
The right workflow fires automatically — booking, refill processing, prior auth submission, or patient education — without staff intervention.
EHR-integrated executionHuman escalation
Clinical questions and out-of-scope requests route to the right staff member with full conversation context. Never a dead end for patients.
Always-on safety netDocumentation
Every interaction writes back to the EHR with a structured audit trail. Compliance isn't a feature — it's the default.
EHR notes · audit trailAnalytics
Your ROI dashboard updates live — call deflection, FTE savings, revenue recovered, patient satisfaction signals.
Real-time ROI dashboardLive and effective in under 30 days.
A 2-4 week free pilot. A structured evaluation. Then a clear path to value. No big-bang IT project. No clinician retraining. No risk.
Demo & POV
Working demo + pilot scoping with your actual call volume
Sign LOI
Define intents, success criteria, and go-live requirements
Setup
1–2 weeks. EHR + phone integration. You provide access; we do the build.
4-Week Pilot
Structured evaluation with weekly metrics and ROI tracking
Go-Live
ROI + risk review, then production cutover with full support
Scale
Expand to additional workflows: prior auth, referrals, billing
Start with a free pilot.
Every engagement starts with a free pilot, dedicated business success coaching, and a live ROI dashboard from day one.
Works with your existing stack.
Pre-built connectors for the EHRs, phone systems, and practice management tools you already use. 1stDay complements your infrastructure — it doesn't replace it.
Epic
HL7 / FHIR API integration, bidirectional write-back
Oracle Cerner
Pre-built connector, scheduling & clinical data sync
athenahealth
API-native integration, full scheduling automation
Tebra (Kareo)
Ambulatory-focused integration, billing & scheduling
eClinicalWorks
HL7 interface, patient outreach integration
HL7 / FHIR
Standards-based integration for any compliant EHR
VoIP / Telephony
Compatible with existing practice phone numbers
RCM Platforms
Billing system integrations for A/R automation
Insurance Verification
Real-time eligibility checks across major payers
Ready to see it in your practice?
30-minute working demo. Your call volume. Your workflows. Real ROI numbers before the call ends.
Request a Demo →