About 1stDay.ai

1stDay (1st Day Technology Services, LLC) is an agentic AI workforce delivered as a managed voice AI service. We design, build and deploy enterprise-grade AI agents that answer, verify, act, collect, record, generate and deliver inside your existing systems, handling high-volume patient, customer and constituent conversations 24/7 for regulated industries.

No. 1stDay augments your team rather than replacing it. Our agents take on the repetitive, high-volume work, such as calls on hold, callbacks, reminders and outbound campaigns, and hand off to your people with full context whenever a conversation needs human judgment. Staff spend more time on patients, clients and customers, and less on routine tasks.

1stDay agents handle end-to-end operational conversations, including appointment scheduling and reminders, patient and client intake, insurance eligibility checks, A/R collections and payment plans, payments taken during the call, order and account status, service requests, after-hours coverage and outbound campaigns. Every conversation ends with a completed action and an audit record.

1stDay serves regulated and high-volume industries: healthcare (including pharmacy), legal, financial services and collections, government, utilities, retail, consumer goods and small business. The platform scales from a single-location practice to multi-divisional enterprise deployments.

1stDay connects directly to your systems of record, engagement and payment, including CRM, ERP, EHR and practice management, billing, payment and service desk platforms. Agents read and write data during the conversation, so there is no rip-and-replace and no parallel system for your team to maintain.

Yes. 1stDay is built for regulated environments such as healthcare, legal and financial services. Agents verify identity before disclosing account details, data is encrypted in transit and at rest, access is role-based, and every call is recorded, transcribed and time-stamped for audit. The underlying platform infrastructure maintains HIPAA, SOC 2 Type II, ISO 27001 and GDPR compliance programs.

The platform 1stDay runs on is ISO 27001 certified, meaning its information security management system meets an internationally recognized standard for protecting sensitive data. Certificate available to customers on request.

The platform is built for regulated industries and is SOC 2 Type II attested and ISO 27001 certified. It supports HIPAA requirements, with data protection practices aligned to GDPR.

Yes. 1stDay agents answer every call, text and chat 24 hours a day, 7 days a week, including nights, weekends and peak periods, and hold natural conversations in multiple languages to serve multicultural patient and customer populations.

1stDay is a managed service, not a toolkit. Instead of your team assembling, prompting and maintaining voice agents, 1stDay designs, builds, integrates and operates agents tailored to your workflows, with compliance controls, human escalation paths and ongoing optimization included. You get an AI workforce that is ready on day one.