Utilities Solutions
Billing, outages and field work, handled at volume.
1stDay handles:
- Outage status updates during peak events
- Billing, balance and payment plan inquiries
- Start, stop and move service requests
- Field technician scheduling and confirmations
- Past-due reminders and payment arrangements
- Multilingual customer conversations
Use Cases
What 1stDay handles for utilities teams.
Outage updates
Absorb call spikes with real-time outage status.
Billing & payments
Balances, payment plans and due-date questions.
Service requests
Start, stop and move service without hold times.
Field scheduling
Book and confirm technician visits.
100%*
of calls answered within 30 seconds
* Platform figures reflect results reported across production deployments of the voice AI platform that powers 1stDay. They are not 1stDay-specific outcomes; individual results vary by workflow, volume and configuration.
Integrations
Works with the systems you already use.
1stDay reads from and writes to your tools during the conversation, so outcomes land where your team already works.
Billing (CIS)Outage managementField servicePayments
See 1stDay in your utilities workflows.
See 1stDay working on your own workflows in a 30-minute session with our team.