Pharmacy Solutions
Answer every call. Reduce wait times. Keep patients on therapy.
1stDay handles:
- Prescription refill requests and status inquiries
- Refill reminders and "prescription ready" notifications
- Automated outreach for overdue or lapsed refills
- Insurance and copay questions, with routing to staff as needed
- Patient affordability and claims support outreach
- Prior authorization status follow-up and routing
- Delivery, pickup, and store hours inquiries
- Transfer requests from other pharmacies
- Payments taken securely during the call
- Multilingual conversations for diverse patient populations
- Immunization and medication therapy management appointment scheduling
- After-hours coverage, with escalation of urgent or clinical questions to the pharmacist
Use Cases
What 1stDay handles for pharmacy teams.
Refills & ready alerts
Take refill requests and notify patients the moment prescriptions are ready.
Adherence outreach
Reach patients with overdue or lapsed refills before therapy gaps grow.
Insurance & affordability
Answer copay and coverage questions and route complex cases to staff.
Clinical services booking
Schedule immunizations and medication therapy management visits.
Integrations
Works with the systems you already use.
1stDay reads from and writes to your tools during the conversation, so outcomes land where your team already works.
Pharmacy management systemsPatient messagingPaymentsCalendars
See 1stDay in your pharmacy workflows.
See 1stDay working on your own workflows in a 30-minute session with our team.