Healthcare Solutions
Capture every patient inquiry. Reduce no-shows. Grow revenue.
1stDay handles:
- Appointment scheduling, rescheduling and cancellations
- New-patient intake and registration
- Insurance eligibility and benefits verification
- Appointment reminders, confirmations and recalls
- A/R collections and patient balance outreach
- Revenue cycle management support: claim status, denial follow-up and payment plans
- Payments taken securely during the call
- Multilingual conversations for multicultural patient populations
- Prescription refill and referral request routing
- Post-visit follow-up and care program outreach
- After-hours coverage with urgent-call escalation to staff
What 1stDay handles for healthcare teams.
Scheduling & rescheduling
Book, move and cancel appointments directly in your calendar, around the clock.
Intake & eligibility
Collect intake details and insurance information before the visit.
Reminders & recalls
Two-way reminders that confirm, reschedule or fill the slot.
Care follow-up
Post-visit outreach and program check-ins that keep patients engaged.
Six steps from first contact to measured ROI.
Listen at every channel
Voice, SMS, chat and portal requests are captured the moment they arrive.
Route to the right workflow
Intent is identified and the request is sent to the workflow built for it.
Execute in your existing stack
Actions are completed in the systems your practice already uses.
Escalate with context
When a person is needed, staff receive the full conversation, not a callback slip.
Document everything
Every interaction is logged with an audit-grade record.
Measure ROI in real time
Dashboards show calls handled, hours recovered and revenue protected.
Connected to care before, between and after every visit.
Referral & acquisition
New-patient inquiries answered and booked on the first contact.
Pre-visit prep
Intake, eligibility details and reminders completed before arrival.
Day of care
Check-in questions, directions and running-late updates handled.
Post-encounter
Follow-ups, results routing and next-appointment booking.
Ongoing retention
Recalls and care-program outreach that keep patients engaged.
Time back for staff. Revenue back for the practice.
* Platform figures reflect results reported across production deployments of the voice AI platform that powers 1stDay. They are not 1stDay-specific outcomes; individual results vary by workflow, volume and configuration.
Estimate what 1stDay is worth to your practice.
Adjust the inputs to match your organization. Every assumption is visible and editable.
Illustrative estimate based on the inputs above, not a guarantee of results. Staff hours assume about four minutes of staff time per resolved call.
Works with the systems you already use.
1stDay reads from and writes to your tools during the conversation, so outcomes land where your team already works.
See 1stDay in your healthcare workflows.
See 1stDay working on your own workflows in a 30-minute session with our team.